You Don’t Get a Second Chance to Make a First Impression
I have always felt that the first impression that you make on a client or customer is far and... Read More →
Graduation Time, Redux
We’re replaying a classic this week, in honor of the class of 2014. Graduation Time was first published in... Read More →
It’s OK to be a Copycat if You Copy the Right Cat, Part II
To read Part I, click here. When I was coaching football at the University of Kentucky I got some... Read More →
Happy Mother’s Day!
I’m writing about my amazing mother this week in honor of Mother’s Day. I have the greatest mother in... Read More →
Accepting a Loss with Class
One of the most difficult things to do as a salesman is to accept losing a customer, especially if... Read More →
The 80-20 Rule
It’s been said that in (good) relationships we typically like 80% of the things about a person, and dislike... Read More →
The Comeback
Many of you know that the company where I have worked for almost 30 years, McShea, was bought recently... Read More →
When the Going Gets Tough, the Tough Get Going
I had lunch recently with a friend who is the regional director for a large national company. We hadn’t... Read More →
A Man in Motion, Redux
Yesterday marked the one-year anniversary of my Uncle Jack’s passing. He meant a tremendous amount to me and had... Read More →
A Ship is Only as Good as Its Captain
I had an interesting discussion with an old friend recently about how much the success of a football team... Read More →