client relationships – Ro's Words of Encouragement

Out of Sight, Out of Mind

This old saying is particularly relevant in today’s rapidly-changing business world. Innovations in technology enable us to send and... Read More →

I have always felt that the first impression that you make on a client or customer is far and... Read More →

One of the biggest mistakes people make in sales is finding excuses for not calling people. They being this... Read More →

In both your personal and professional life, “Why you?” is one of the most important (and frequent) questions you... Read More →

In light of recent national events, this seemed like an appropriate Words of Encouragement essay to share this... Read More →

Years ago, while I was in college and working at a local bar, I got some good advice from... Read More →

It’s commonly said that you never get a second chance to make a first impression. That may be a... Read More →

When meeting with a client early in the relationship, it’s a good idea to ask a lot of questions... Read More →

When I first started out in business, if I lost an account that I had pitched I would spend... Read More →

I worked my first really big deal with Matt McDevitt, a broker who later became a huge player in... Read More →